TRUSTED OPS PROFESSIONALS
The ops professionals below are trusted partners in our network, each with their own specialties. Explore their work and connect with whoever feels like the right fit for you.
Nikki McKnight
Nikki McKnight is the founder of The Ops Shop, a boutique consulting agency that helps founder-led businesses treat their customer experience (CX) as their best marketing and retention strategy. She works at the intersection of operations and CX: building the systems, standards, and touchpoints that turn clients into loyal advocates and referral machines.
Specialties: Customer experience strategy, operations design, Voice of Customer programs, journey mapping across the full customer lifecycle, experience measurement (NPS, CSAT, CES), and building the internal systems, culture, and governance that make great experiences repeatable, not accidental.
Amy Sussex
Our work focuses on helping businesses move out of chaos and into clarity through streamlined systems, operational support, client experience, workflows, planning, and scalable business foundations. We support entrepreneurs who are growing quickly and need stronger organization, structure, and operational leadership behind the scenes.
Services include: Business operations strategy; Systems + workflow optimization; ClickUp setup and organization; Dubsado setup; SOPs and process development; Business audits + 90-day planning; VIP Days + ongoing operational support
Specialties: Business operations, systems, strategy, and behind-the-scenes support for established entrepreneurs and growing small businesses.
Kayla Jacques
Kayla is an Operations Specialist and founder of Kind by Kay, supporting growing brands with the systems, structure, and backend support they need to operate with more ease. Her approach is thoughtful, organized, and detail-oriented, helping business owners streamline their day-to-day operations so they can feel more supported and focused on growth.
Specialties: Operations support, SOPs, project management, inventory tracking, admin systems, and client communication, with experience across wellness, CPG, service-based, and creative businesses.
Sarah Walker
Wolf Consulting specializes in partnering with small business owners who are ready to build strong teams and step away from the day-to-day, but lack full operational structure - or just simply don't have the time to focus on operations. Sarah Walker, Owner of Wolf Consulting, started her career by developing the backend operations of a full service interior design studio in Salt Lake City - a place where she found a passion for working alongside CEOs to pursue their vision. She launched Wolf Consulting to support business owners who may not be ready for full-time help, but still need a strategic partner to zoom out, find the next step forward, and build a stronger foundation.
I work with you to improve your internal operations and develop high-ownership talent that will continue to carry out and build upon your foundations. We will do this together by partnering on the company's overall vision and creating clear paths for each member of your team. If you haven't started hiring yet, Wolf Consulting also acts as a recruitment manager and training team for your growing company.
Tools & Software We Love
These are the tools we’ve used and trusted in our own work and with clients. Some links are affiliate links, which means we may earn a small commission at no extra cost to you. We only recommend what we genuinely believe in.
Calendly
Calendly takes the back and forth out of scheduling meetings. We use it to simplify booking calls, coordinate with clients, and create a seamless scheduling experience. It's an easy way to save time and reduce scheduling headaches.
Best for: Business owners and teams who want to streamline appointment scheduling.
Clockify
Clockify helps us track time across projects, clients, and internal tasks, giving us better visibility into where our time is spent. Whether you're managing billable hours or simply looking to improve productivity, it's a simple and reliable tool for understanding your team's workload.
Best for: Businesses and teams that want to track time, improve productivity, and gain insights into how work gets done.
Google Workspace
Google Workspace is the foundation of our day to day collaboration. From email and calendars to documents, spreadsheets, and file storage, it keeps our team connected and working efficiently.
Best for: Businesses looking for a reliable collaboration and productivity suite.
Loop & Tie
Loop & Tie offers a unique gifting experience by allowing recipients to choose the gift that's most meaningful to them. We appreciate the flexibility and personalized experience it creates while making gifting simple for our team.
Best for: Businesses that want to create thoughtful, personalized gifting experiences.
Sugarwish
Sugarwish makes it easy to send personalized treats and gifts for client milestones, celebrations, and team recognition. Recipients get to choose exactly what they'd like, making every gift feel more personal and appreciated.
Best for: Businesses that want an easy, customizable gifting solution.
Canva
Canva helps us create professional graphics, presentations, social media content, and marketing materials without needing advanced design skills. It's one of our favorite tools for creating polished visuals quickly and consistently.
Best for: Businesses creating marketing materials and branded content.
Fathom
Fathom automatically records, transcribes, and summarizes meetings, allowing us to stay focused on the conversation instead of taking notes. The AI summaries and action items make follow up faster and more organized.
Best for: Teams that want to capture meeting notes effortlessly.
Kit
Kit helps us manage email marketing, automate campaigns, and stay connected with our audience. Its intuitive automation tools make it easy to nurture leads and communicate consistently.
Best for: Creators and businesses growing their email marketing.
Slack
Slack keeps our team connected through organized conversations, project channels, and quick communication. It helps reduce email clutter while making collaboration faster and more efficient.
Best for: Teams that want to improve internal communication and collaboration.
ThriveCart
ThriveCart helps us sell digital products, courses, and services with customizable checkout pages and powerful automations. It's a valuable tool for creating a smooth purchasing experience for customers.
Best for: Businesses selling digital products, memberships, and online services.
ClickUp
ClickUp has become the hub of our operations. From project management and recurring processes to SOPs and team collaboration, it helps us keep everything organized in one place. Whether you're managing a small team or scaling your business, it's a powerful tool for creating clarity and consistency.
Best for: Growing businesses that want to simplify project management and improve team collaboration.
Goody
Goody makes sending thoughtful gifts to clients, partners, and team members effortless. We love how easy it is to create memorable experiences without worrying about shipping details or addresses. It's a simple way to strengthen relationships and show appreciation.
Best for: Businesses looking to elevate client and team appreciation.
Loom
Loom makes it easy to record quick videos for client updates, team communication, training, and feedback. Sometimes it's simply faster and clearer to show rather than explain in writing.
Best for: Teams that rely on asynchronous communication and training.
Explore Loom
Stripe
Stripe provides a secure and seamless way to collect payments online. We appreciate its reliability, flexibility, and integrations with many of the tools we use every day.
Best for: Businesses accepting online payments and managing transactions.
Zapier
Zapier connects the apps we use every day and automates repetitive tasks behind the scenes. By reducing manual work, it helps us create more efficient workflows and save valuable time.
Best for: Businesses looking to automate processes and connect their software.
1Password
1Password helps us securely store and manage passwords, logins, and sensitive business information in one place. It makes it easy to securely share access with team members while helping us maintain strong security practices across our business.
Best for: Businesses and teams looking to improve password security and safely manage shared access.
Resources We Love
A handful of books, communities, and resources we genuinely recommend for founders building stronger businesses.
Level 11 Leaders
Level 11 Leaders is a leadership development community designed for founders, executives, and managers who want to become more confident and effective leaders. Through practical workshops, actionable tools, and a supportive network of peers, the community focuses on helping leaders navigate real-world challenges and build stronger teams. It's a valuable resource for anyone committed to growing as a leader while building a business that can thrive beyond its founder.