IF WE HAVEN’T MET YET
WE’RE HERE TO HELP.
AND IF YOU’RE WONDERING WHAT MAKES ME DIFFERENT FROM EVERY OTHER STRATEGIST OR COO OUT THERE… FAIR QUESTION.
I’m not here to fix your systems and send you a color-coded doc. I’m here because I care about the humans inside the business, you and your team.
AS A CLOCKWORK CERTIFIED COO,
I BRING PROVEN FRAMEWORKS AND HANDS-ON EXPERIENCE TO HELP YOU BUILD
EMPOWERED TEAMS AND OPERATIONAL SYSTEMS THAT ACTUALLY WORK, SO
YOUR BUSINESS RUNS SMOOTHLY WITHOUT RELYING ON YOU.
GENERATOR AND AN ENNEAGRAM 7
which means I bring energy, optimism, and a serious love for creating momentum. I feel what’s possible for you, and I’ll help you get there without burning out.
I'M A COACH AT HEART.
I see the potential in people. I ask the hard (but loving) questions. Yes, I want your business to run smoother, but I also want you to feel better in it.
AND I’M A STRATEGIST
I love digging into the root of what’s not working and mapping a plan to fix it with structure, clarity, and systems that support how you actually work.
If you’re craving someone who gets both the big picture and the messy details…
If you want strategy that feels human, grounded, and built around how you want to lead…
Then we’ll work really well together.
TRUSTED OPS PARTNERS
The ops professionals below are trusted partners in our network, each with their own specialties. Explore their work and connect with whoever feels like the right fit for you.
Nikki McKnight
Nikki McKnight is the founder of The Ops Shop, a boutique consulting agency that helps founder-led businesses treat their customer experience (CX) as their best marketing and retention strategy. She works at the intersection of operations and CX: building the systems, standards, and touchpoints that turn clients into loyal advocates and referral machines.
Specialties: Customer experience strategy, operations design, Voice of Customer programs, journey mapping across the full customer lifecycle, experience measurement (NPS, CSAT, CES), and building the internal systems, culture, and governance that make great experiences repeatable, not accidental.
MARK DANIS ROZENVELD
TECH & SYSTEMS ADMIN
Mark is our go-to for all things tech. Whether editing videos, testing new tools, or keeping systems running smoothly, he’s always finding ways to make work more efficient and balanced. He brings steady support, positive energy, and a problem-solving mindset for both the team and our clients.
When he’s offline, Mark loves spending quality time with family, being in nature, and enjoying music, both whether listening or playing. Concerts, movies, hiking, biking, and trying new things all light him up. He values activities that nourish both his mind and body!
Tools & Software We Love
These are the tools we’ve used and trusted in our own work and with clients. Some links are affiliate links, which means we may earn a small commission at no extra cost to you. We only recommend what we genuinely believe in.
Nikki McKnight
Nikki McKnight is the founder of The Ops Shop, a boutique consulting agency that helps founder-led businesses treat their customer experience (CX) as their best marketing and retention strategy. She works at the intersection of operations and CX: building the systems, standards, and touchpoints that turn clients into loyal advocates and referral machines.
Specialties: Customer experience strategy, operations design, Voice of Customer programs, journey mapping across the full customer lifecycle, experience measurement (NPS, CSAT, CES), and building the internal systems, culture, and governance that make great experiences repeatable, not accidental.
MARK DANIS ROZENVELD
TECH & SYSTEMS ADMIN
Mark is our go-to for all things tech. Whether editing videos, testing new tools, or keeping systems running smoothly, he’s always finding ways to make work more efficient and balanced. He brings steady support, positive energy, and a problem-solving mindset for both the team and our clients.
When he’s offline, Mark loves spending quality time with family, being in nature, and enjoying music, both whether listening or playing. Concerts, movies, hiking, biking, and trying new things all light him up. He values activities that nourish both his mind and body!
